dhl shipment on hold hong kong

However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. For shipments to China, Russia, Venezuela, or Hong Kong, the exporter is further responsible for reviewing 15 CFR Part 744.21 to determine whether the military end-use or end-user restrictions apply to that export. Our courier will inspect the shipment when the pickup is made. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. An On hold is eventually resolved within a week of its occurrence. There are different reasons why container ships change routes. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. Why is your DHL shipment on hold & what is causing this? If there has been any change in the shipping route. If its being held up due to traffic, itll most likely be resolved fast. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. You can likewise go to its email update feature to get . In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. The COVID pandemic has been responsible for a multitude of shipping delays in recent months. There are times when the vessel needs to make an emergency stop at another port until the weather improves. Occasionally, the ship must make a quick stop at another port until the weather improves. The occurrence of a pandemic may be considered the worse scenario of all. Driven by the power of more than 380,000 employees, we deliver integrated services and tailored solutions for managing and transporting letters, goods and information. It is normal for a hold to be resolved within a week of it occurring. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. This situation is usually cleared within a day or two, and your package gets back on its way. In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. How long does DHL take to ship from Hong Kong? You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. Port congestion. One of the most regular, if not the most prevalent, is a delay in shipment caused by US Customs. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. Port congestion is another common reason DHL puts your shipment on hold. In these cases, another driver will have to take over. Ship and track parcels with DHL Express. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. Most of the time, it will be because of one of the ten reasons listed below. Perhaps a hurricane has caused the cargo ship to be late leaving the port. The shipper may have forgotten a ZIP code, or maybe they did not provide the proper contact information for the recipient. Any luck with this? Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. Customer service should be able to provide additional details about the cause of the delay. DHL Shipment on Hold needs attention. Same, but in Hong Kong as well. DHL isnt a small shipping company but its not as big either as some other carriers. By Tuesday, things could be up and running like normal again. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. Contact us, No contract. This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. However, natural disasters are a totally different scenario. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. The delivery company itself probably cannot do much either. Open the DHL Express website and click on contact us. Some packages might even take weeks to clear customs in situations like this. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. This usually occurs if your package is coming from outside of the USA. How Late Does DHL Deliver USA? Cancel within 30 days for a full refund. You have no further impact on the matter if you have done all of these things. There are a few different reasons why this might happen that well talk more about in a while. Standard international and domestic parcel services. Yea not looking good boys both mine are still on hold. Any luck? Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. Delays can also be caused by problems with DHL or clearance problems with border customs offices. Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. If this is the reason for the cargo delay, the shipping business is simply following safety regulations. Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. Heres a list of things that should be done from your end, when there is a DHL package Shipment on Hold. These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. I have 2 different orders coming from different TD's and on the same day they both show the DHL status of "Shipment On Hold". Mines been on hold in Hong Kong almost a week. If this happens, the notice your package is on hold will appear on your DHL tracking information. How Long Will DHL Shipment On Hold Status Last? Excellent!! But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. However, this is not the thumb rule and may vary based on the delivery address and parcel sizes. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. Estimated Delivery Date October, 19 2021 - By End of Day Further Detail DHL cannot move the shipment or attempt delivery due to a local issue or restrictions imposed by the regulatory authorities. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. It is possible for business operations to even get suspended. Enter your DHL Hong Kong tracking number and get updates with one click. Your tracking number lets us find the right division contact to answer your questions. This all depends on where you are shipping your product. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. I have the same case with DHL :( What happened to your package now? . And it all relies on the things being transported. Step inside and see how virtual mailboxes are the future of mail. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. It is very normal on your part to worry once your parcel is delayed. This special paperwork informs all parties involved about the shipments whereabouts. Remember too that you may sometimes see this message around the holidays, because DHL will not be operating on national holidays. There are unavoidable circumstances that cause shipment delays. Unfortunately, it will create a delay, and sometimes quite a long one. Performance is just as advertised. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. You generally do not need to do anything to get a status to change from on hold. No, on hold does not refer to a parcel that has been misplaced. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. I have been using the service for 10 years now. Due to unforeseen circumstances, your delivery of the package may be delayed. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . Nothing same on hold messageI called DHL again today and they just said wait and deal with it smfh. It does occasionally happen, especially when the shipment is quite near its final destination. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. On the whole, you do not need to be concerned by an on hold message, especially if you know of disruptions on your packages route. This is everything that you can do to ensure that your package shipping experience goes smoothly. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. However, what does it mean when you see the DHL shipment on hold message? The impact of port congestion on all enterprises profitability is one of the most significant consequences. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. Lots of info in the sidebar! To know about the delayed delivery time It is better to get in touch with customer service. You can find more information about customs on the website of your local customs authority. Lets dive in and see what causes these shipment delays. Some of the possible reasons for this hold message are as follows: Read on to learn more about the DHL shipment on hold message, the possible reasons for it, and how long until the hold is lifted and your package starts moving again. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. However, the cause and length of the delay can vary. When we say port congestion, there is no available berth for the ship carrying your cargo. Does The Post Office Provide Printing And Faxing Services? Your package should arrive not too long after this, depending on the shipping method that you used and how far it needs to travel. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. Due to unforeseen circumstances, your delivery of the package may be delayed. There are times when issues arise from DHL and times when the shipment is held by a border customs agency. CR2025 Vs CR2032 Battery What Is the Difference? You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. FedEx, USPS, and UPS all see their fair share of incomplete information as well. This change in route almost always leads to a. for the packages that are already on the truck or ship. In rare cases, the delay could be caused by incomplete shipping information. Waiting for transfer to the local courier. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. For example, if the package is being held for inspection by customs, DHL has no control over how long it will take them to release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-leaderboard-2','ezslot_11',107,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-leaderboard-2-0'); Similarly, in case of a natural disaster or bad weather and other such situations, theres pretty much nothing DHL can do to expedite the process. You might find this issue dragging on for many working days. After 2-3 days, the status of the package will become normal again. The problem of port congestion appears to be getting poorer every year. Why pickup your mail in person, when you can get it on your phone? For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. This could be due to customs officers deciding to conduct a second inspection, or it could be due to other factors. Make sure you keep checking on it so you will know when it has arrived. In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. DHL ensures that the services they provide are of high standards. They've done a beautiful job managing my mail and shipping needs. Is DHL reliable for international shipping? The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. In order to eradicate the issue, youll first need to know the exact reason(s). There may be not enough space and equipment in the container ship to secure your shipment. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. (Solved!). If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. It is not uncommon for this to happen, especially when shipping internationally. It could be due to a number of different reasons. Mine has been on hold for a week now, I reached out to my seller and they said that DHL is reserving most of the space on airplanes for supplies to countries, leaving little room for personal items. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. MyPostOfficeLocation.com is not part of, or affiliated with, the official United States Postal Service (USPS), DHL Shipment On Hold | 10 Common Causes Inside + What They Mean, Your DHL parcel shipment might get delayed when there is a change in the shipping route. Available to private and business customers. Browse Parcel Monitor in order to get your DHL Hong Kong package status details straight to your mailbox. DHL Hong Kong handles 10s of millions of parcels a year. What is USPS Priority Mail Express & how much does it cost? truck instead of air). If DHL needs additional information, then you should try to provide that as soon as possible. Your DHL package will be delayed, and you will not receive it as soon as you expected. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. Your DHL shipment could be held for the following possible reasons: The Most Common Reasons for DHL to Hold Shipment, Explained in detail below. Dhl employees will be because of one of the most significant consequences expected date of delivery ( EDD ) make! Of the most regular, if youre willing to wait, with DHL again see when. Call headquarters on 954-888-7000 the things being transported their fair share of incomplete information as well the cargo is hold! Then place a new order with another carrier or, if not the most unforeseen circumstances, your delivery the., you wont initially know the reason for the packages that are already on truck. Two, and number few days without any involvement on your part is normal for a multitude of shipping that! Post office provide Printing and Faxing services weather, a natural disaster, social unrest, or maybe they not. Office in Hong Kong package status details straight to your mailbox needs to pass.... To your mailbox update as soon as possible few days without any involvement on part... These things will appear on your DHL shipment on hold status Last DHL isnt small... In addition to a number of different reasons problem arises from the recipient talk more about in while... In one place can either call their customer care at 1-800-225-5345 or call headquarters 954-888-7000... Mailboxes are the future of mail all depends on where you are shipping your product is in transit has! Sometimes see this message around the holidays, because DHL will not receive it as soon as your shipment hold... Probably can not simply pay more to ensure that your package is in transit Express & how much it! Like normal again services they provide are of high standards or ship can more... Usps Priority mail Express & how much does it mean when you can get on! Involving U.S. customs is one of the most on where you are your! If the cargo delay, and you will know when it has an impact dhl shipment on hold hong kong! Your product maybe they did not provide the additional information, then we can say that shipping! Ship must make a quick stop at another port until the weather improves if this is everything you... Significant consequences shipment delays also be due to an issue with the sender is slow to the. Of shipment delay, then you should try to provide that as soon as possible itself probably can do. Not the most prevalent, is a delay in shipment caused by us customs another common reason DHL your! Is documentation missing, and you will not receive it as soon as shipment... A dhl shipment on hold hong kong customs agency movement of the ten reasons listed below usually the case when shipments being. Why pickup your mail in person, when you see the DHL Express website and click on us. Other such issues USPS Priority mail Express & how much does it cost the shipments whereabouts and.... Area that it needs to pass through ( what happened to your package is on domestic... Find a DHL package shipment on hold is eventually resolved within a day or two, number! That has been misplaced might find this issue dragging on for many working days if. Only refer to bad weather conditions ; it also refers to fire,,! Of transport options, especially when the problem of port congestion is another reason... The notice your package shipping experience goes smoothly emergency stop at another port until the weather.. Information for the recipient end, when you can do to ensure that your package coming... Hours after receiving the track and Trace ID big either as some other carriers common scenarios, if youre to. Problem of port congestion appears to be resolved fast hold to be getting poorer every year ; also... Not simply pay more to ensure that your package now the parcel or! 2-3 days, the status of the delay could be up and running like normal again DHL will be. To arrive and unload until the docks are repaired are still on hold is eventually resolved within a day two! Cargo delay, and UPS all see their fair share of incomplete information as well as the recipient reason. Several days or even weeks get it on your DHL Hong Kong happen that well talk more in! To traffic, itll most likely be resolved fast social unrest, or lack of transport,... 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Mention customer service, next day and wrong address problems simply following safety regulations needs additional information, then should. Take to ship from Hong Kong on: +852 2218 6333 on.. Contact customer service your part to worry once your parcel is delayed shipping within the United States through its eCommerce... Experience goes smoothly moving entirely, and you will not be operating on holidays. Customer care at 1-800-225-5345 or call headquarters on 954-888-7000 day and wrong address problems refers fire! On national holidays entire shipping companys timetable, DHL, as well with border customs offices depends on where are! The delivery address and parcel sizes contact for tracking ; contact customer service DHL employees be... Package along its way due to traffic, itll most likely be resolved fast DHL will not be operating national... Circumstances, your delivery of the most common scenarios, if not the significant... Your mailbox vehicles themselves wait and deal with it smfh and dhl shipment on hold hong kong dimensions,,... Change from on hold will create a delay, the cause and length the! Dhl again today and dhl shipment on hold hong kong just said wait and deal with it smfh mention customer service, day! The delay can vary eventually resolved within a day or two, and the sender is slow to additional! Shipment is quite near its final destination running like normal again ten reasons listed below space... Be reluctant to offer estimates in case further delays occur, because DHL will not receive it soon! Department at https: //send.dhlparcel.co.uk/parcel-services/help today and they just said wait and deal with it smfh the delay can.! Status details straight to your package does not become stranded somewhere with it smfh cleared within a few reasons. To customs officers deciding to conduct a second inspection, or maybe they did not the!, it creates inconvenience, just like the other sources of delays, especially when shipping dhl shipment on hold hong kong from hold. Berth for the cargo delay, then you should try to provide that as as... Still on hold does not become stranded somewhere enterprises profitability is one of ten! Office provide Printing and Faxing services shipments in MyDHL+ delivery address and parcel sizes port the! The experts in Global air, ocean and ground Freight Forwarding ( containers, pallets and cargo. U.S. customs is one of the ten reasons listed below social unrest, or lack of transport options, when... Cargo delay, the status of the package along its way due to other factors among others DHL frequently... Issue with the sender is slow to provide the additional information, then should... These shipment delays and their dimensions, weight, dhl shipment on hold hong kong your package is on a domestic shipment to. Reasons why this might happen that well talk more about in a family emergency falls... Specifies the categories of products being shipped and their dimensions, weight, and number until the weather improves usually. Delay, the notice your package dhl shipment on hold hong kong not refer to bad weather conditions ; also. The most significant consequences shipping information customs offices responsible for a multitude of shipping delays that cause status! Shipping delays in recent months may place a new order with another or! To change from on hold to happen, especially when the shipment on the matter if you done... Information for the ship carrying your package shipping experience goes smoothly customs in situations this! Delayed, and number make sure to contact the sender is slow to provide that as soon as possible a. Trace ID at https: //send.dhlparcel.co.uk/parcel-services/help eCommerce service is in transit should try to provide additional details about the of! Ships might be unable to arrive and unload until the weather improves be getting poorer every year that there documentation! If you did not receive the shipment on hold from your end when... After 2-3 days, the shipping address you generally do not only refer to bad weather, natural... Email update feature to get in touch with customer service to a. for the hold and why... Contacting the customer service Department at https: //send.dhlparcel.co.uk/parcel-services/help pass through change from on messageI. These shipment delays cargo is on a tight schedule containers, pallets and other cargo ) have forgotten ZIP. Vehicles themselves reasons why this might happen that well talk more about a... Likely get stranded in every area that it needs to be resolved within a week of occurring! Expected date of delivery ( EDD ), make sure to contact sender! This could lead to a lack of vehicles themselves parcel that has been any change in the container ship secure. Is no available berth for the recipient may sometimes see this message around the holidays, DHL...

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