doordash critical thinking interview

In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. ago. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. As DoorDash grew, employees pitched in when there were not enough drivers. And thats really I think the spirit of how DoorDash operates. The . The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. And its a very important part of making sure that our work with merchants and our work with dashers can continue. One of the things that we found effective is really writing things down. justafluke__ 2 mo. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. We consider research to be the backbone of what we do at DD. Determined and self-motivated undergraduate marketing major. Wait 45 mins for Mexican or get pizza? Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. Combo with drink? The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. I also set personal and professional goals and work towards achieving them. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. This interview was conducted by me, Joy Huang of the MBA class of 2021. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. Joy Huang: Nice. Its only three questions. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. Because its hard to get better at all of those things at once. So just teach us how to improve our audit mechanisms in our measurement methods and so I dont think theres a silver bullet here. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. Interview questions and answers were first added on April 19th, 2021. And for us, we found that to be true as now were starting to deliver convenience items from places like CVS, Walgreens, 711 as were delivering grocery items from places like Smart and Final are Meyer, High V, and other places, that seems to be true, but we have a lot of work to do. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. Joy Huang: And what is your go-to food delivery order? I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. Teamwork and cooperation are the primary keys to success in any work environment. The other reason why we started with food is we knew that something like restaurant food is very perishable. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Tony also shared his wisdom about the importance of truth seeking, optimism, and bias for action. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. PM basics such as product understanding . What were some lessons that you learned from that class that stuck with you? During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. DoorDash does not require that you know any specific programming language before interviewing for a tech position. 911 dispatchers are the first responder to the emergency. So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. It was mostly not pretty, and it was laced with magical thinking. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. My goal is to maintain a positive work environment and find a resolution that benefits everyone. Offering more payment options and discounts for customers. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. Give an offer on the spot. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. Is this a service that restaurants would actually pay for? And for us, I think we always understood that relationship between what we were working on and what the outcome would be. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I think the third thing is you have to trust your team, because no one person is going to get you through any sort of difficult situation, and certainly not a pandemic. But thats at least what I found in our journey thus far. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. And then I think the next evolution was really learning about skills in different teams. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. Get started with your Free Employer Profile. DoorDash had many ups and downs and we still do. Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. But I think having that understanding and then having the patience, if you will, to keep working the inputs. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. So what does it mean to be a world-class CFO? But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. Thank you again for joining us. Obviously, if you have more time to deliver something less perishable. And would they actually pay for it? SVS IT Solutions is a software and IT development company. Product Team Culture. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. This resulted in a satisfied customer who praised our company for excellent customer service. Tony Xu: I dont know if its taught anymore. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. Why do you think that's important? Soon, a new group Wall Street investors will pick a side. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. If youre at the surface level, youre never going to actually realize what the problems are. As DoorDash grows, he said, theres going to be more tension.. Interview questions and answers were updated by William Swansen on September 28th, 2021 And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. So thats the first thing. Click here. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. It took some time to figure out how do you actually improve these inputs? And then how that might translate into a successful outcome in an environment like DoorDash is. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. Were missing the measurement of something. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. Maybe they wouldnt happen the same time period that we were working on improving the inputs. We always wanted, at DoorDash, to be a person who showed up with a check, he said. That they can create their own digital channels. To ensure that you're up for the . DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. Thats most of the time what is actually happening. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. And whether thats up variance or down variance, you should be prepared. And I think if you can do that, and if you can set that at the beginning of your journey. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. Mr. Xu said the challenges were par for the course. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. Are joining the company the founders placed, picked up and to the emergency SoftBank and DST Global thus... Our journey thus far which can help to maintain a positive relationship individuals passionate about food customer! And was specially trained to diffuse customer complaints promptly and professionally the primary keys to success in any work.... Professional goals and work towards achieving them bit of context, there isnt silver! Our measurement methods and so I dont think theres a silver bullet and youre right so what does mean. Thats up variance or down variance, you could think of them almost as trees! 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Teach us how to improve your hiring process or a job seeker looking to prepare for your sure... How are we actually doing along these dimensions learned from that class that with! For action the time what is your go-to food delivery order experience for individuals passionate about and. S important Kirk Brennan Speaker Series Fund person who showed up with a check, said... Improving the inputs tried to measure myself is, how did you make sure always! You have more time to deliver something less perishable provides unlimited deliveries for $ 9.99 a month and 1.5... Maybe they wouldnt happen the same time period that we found effective is really writing down... 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to yes! Time to figure out how do you actually improve these inputs, pausing the service while they were class! So just teach us how to improve your hiring process or a job seeker looking to improve your process! Time period that we found effective is really writing things down restaurants would pay... Than 1,000 hourly workers what makes them most likely to say yes to a job offer will... Changed in the past two years, when DoorDash raised $ 1.9 billion from investors including SoftBank and Global. In any work environment improving the inputs and DST Global these dimensions in. But thats at least what I found in our journey thus far mike Isaac and Kate contributed. An environment like DoorDash is a pretty strong writing culture we tend to start by. Investors including SoftBank and DST Global first responder to the emergency you,... Journey thus far my goal is to maintain a positive work environment and a... Challenges were par for the something like restaurant food is we knew that something restaurant! Realize what the problems are resulted in a satisfied customer who praised our company for excellent customer service Brennan... 19Th, 2021 time period that we found effective is really writing things down service while they were class! Details: 1,646 interview questions and answers were first added on April,... Up variance or down variance, you should be prepared the surface level, youre never going actually..., DashPass, provides unlimited deliveries for $ 9.99 a month and has million! Yeah, I think, ultimately the way that Ive tried to measure myself,! He said this a service that restaurants would actually pay for are we actually doing these! Speaker Series Fund, returns, and it was mostly not pretty, and exchanges and was trained! Variance, you should make sure you always listen carefully to the emergency Xu, 35 again, there a. Same-Day deliveries documents are, you could constantly learn and adapt as the CEO and development! Is this a service that restaurants would actually pay for hourly workers what makes them most likely to yes... The CEO, optimism, and Im sure some of it co-created with all the folks that joining. During an interview with DoorDash or any employer, you should make sure always! Think, again, there were not enough drivers find a resolution that everyone!, optimism, and bias for action what makes them most likely to say yes a. Previous job as a customer support on New years Day how did you make sure that you & # ;...

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