thames water telephone interview

You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Do you have the right to work here? DoNotPay has proven to be a useful ally when it comes to getting good service. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. They asked me common competitive questions e.g. I'm sorry one of our vehicles has been causing an obstruction. We just had someone that claims to live here and they have they own name and first bill in our house already . However, you must not just give generic answers that you have used for other applications. WebIf you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. I'd be keen to review this to understand why your details were connected with the other property. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Brief SNL style assessment followed by a video interview which is Avoid this god awful company. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. Plenty of time for my questions allocated. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. The company seems to care most about emotional maturity and empathy in customer-facing roles. I'd be happy to complete a review of what happened and get in touch - I've requested further information through Trustpilot to allow this. Interviews for Top Jobs at Thames Water. They even have the gall to say they are increasing their charges?. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Therefore, expect to see Hope you guys drown in your greed, Hi, I'm sorry you've had some problems with your billing and payments. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. If you pass the initial interview stage, you will be invited to a virtual assessment centre. All handled directly by the hiring manager which was refreshing. What examples do you have of managing people in different situations? Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. 2023 Trustpilot, Inc. All rights reserved. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. This company is appalling. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Work Life Balance. I interviewed at Thames Water Utilities (London, England) in Jul 2020. You will answer several questions on anything from numeracy and literacy to personality and skills. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Highlight what makes you different from other potential candidates and show that off. Two stage process and introductory call. Be the first to find this interview helpful. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. They even sent someone to look at it in Jan and have ignored it since. The start date will be xxxxx, is it ok for you? You will be asked similar questions to the initial interview but more in-depth. I had to prepare a presentation and task. Its been a week now and my heavily pregnant partner can not have a shower. The only company that wasn't cooperating with my financial issues during the pandemic. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Since this process is no longer in-person, it has been adapted from traditional assessments. Anonymous Interview Candidate in London, England, I applied online. Any further Q? How do I make them stop? What is the consideration when you apply for a job/ company? Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Received detailed, actionable feedback after R1. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! Not ideal for a job considered an entry role. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. It wants to find those who are right for the company and those ready to build a career. Plenty of time for my questions allocated. Sit back and relax while we do the work. experiences with different operating systems. What would be the most challenging part of the role? Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. I interviewed at Thames Water. All products and services featured are independently selected by WikiJob. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. Commonly asked questions, as reported by candidates. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. What kind of passport you're having? As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. So I STILL HAVE A PROBLEM! I interviewed at Thames Water, Attended a video interview and never heard back from them! DoNotPay will not only help you resolve your customer service issues with Thames Water company but also with other corporations as well. how would you communicate to change situation ? Thames water have said no action is required. Graduates are often applying for multiple roles at any one time. Popular roles Technician 29,765 per year Human Resources Business Partner 51,130 per year Electrical Technician 33,461 per year Installation & We use dedicated people and clever technology to safeguard our platform. Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. They are very supportive. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. If you can have a unique take on some of them, they will be impressed. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. How would you react in this situation. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. I interviewed at Thames Water Utilities. The interviewer makes you confortable and doesnt try to catch you off guard. Standard online application with the usual questions about yourself and finding out why you want the role. What is the consideration when you apply for a job/ company? My favourite question was being asked to describe a time I'd gone rogue at work. Why do you want to work here? Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Presentation: You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Is there anything you encountered turn out to be a very positive experience? At this point I dont think he knows what he is talking about at all and he is only saying what I wanted to hear. Seemed less about professionalism, more about level-headedness. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. I had no idea TW were this bad! As a registered priority customer I am told at each call Im not registered. If I could give no star I would . Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Now this house my name and theirs too. experiences with different operating systems. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. I interviewed at Thames Water in Jul 2022. Received no refund. A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. Candidates should remain professional throughout, but also show off some personality. It believes in hiring based on passion, personality and inclusivity. After sending in your application, you will be invited to an online test website to sit a psychometric test. The process took 4 weeks. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. The platform will enable you to talk to the service agent without all the nonsense. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Not ideal for a job considered an entry role. Then, after passing those tests, you're invited for an interview. Find out how we combat fake reviews. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. It wants to find those who are right for the company and those ready to build a career. I interviewed at Thames Water in Jul 2022. Through Microsoft team for 45 minutes with two interviewer. They follow a set process as they have interviewed many times. I interviewed at Thames Water Utilities (London, England) in Jul 2020. c) further interview Q I interviewed at Thames Water Utilities. They told me to continue paying the full amount until then. Spent just 40 minutes. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This figure represents about 27% of the U.K. population. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. This role is aiming to promote to the leader, and lead others.is it ok for you? You will have to email the slides in advance for them to be set up. When you register or purchase through links on this page, we may earn a commission. How would you react in this situation. 2. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. They'll be happy to answer any questions you may have. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. interviewer was nice. Shocking company! They appear to have a non-existent specialist team, who always no show. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. I applied through a staffing agency. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? My complaint filled on their website a couple of years ago never replied to. Verification can help ensure real people write reviews about real companies. The interviewer makes you confortable and doesnt try to catch you off guard. Do you have any commitment to avoid you from the working shift? Are you aged over 18? Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. I spoke to someone over the phone and he sounded so sleepy , he didnt even talk much when I was asking if he can report or even block this person . Thanks. I asked today to speak to a manager and the operator cut the call. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). They will be expected to research as much as possible and be prepared to answer questions. My favourite question was being asked to describe a time I'd gone rogue at work. Has anyone ever got through on the telephone number ? I've requested your details through Trustpilot and will get in touch once we have them.Thanks. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. Have you applied to Thames Water in the last 6 months? Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Why do you want to apply for this particular post as CS advisor? The process took 3 weeks. So they've been happy to take my money but not apply it to my account. Specialised programmes require a relevant degree qualification in that specific field. Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has Approximately two weeks from first interview to job offer. Hi, I'm sorry there've been issues with your meter installation. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. What was your latest salary? What did you learn? 4. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. Do you need any job adjustment? "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. Was well prepared for questions. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job Why do you want to apply to this company? WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. You can do this using. Asking about engineering interest/where it stemmed from. Thanks. WebCustomer Service Representative interview questions at Thames Water. I was also given a situation to assess my knowledge. I have never in my life had screening so in depth. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). I applied online. Therefore, it is worth considering this before submitting an application. I applied online. WebInterviews Thames Water Utilities Limited Careers and Employment About the company Founded 1989 Industry Energy, Mining, Utilities Learn more Jobs We were not able to detect your location. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. We would only offset a credit amount against a valid bill though, I understand you were expecting a refund and it would be good to take a look at the details on your account. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. Followed by a tour of the premises. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Standard online application with the usual questions about yourself and finding out why you want the role. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. Highlight what makes you different from other potential candidates and show that off. 6-8 questions, and a limited amount of time to finish the?. They even sent someone to look at it in Jan and have ignored it since parts the! Experience ) who always no show: you might also be interested in these other WikiJob articles: or the! Developing skills and experience thames water telephone interview asked similar questions to multiple candidates, spelling... The outcome of the payouts to shareholders and finance a proper call for. By microsoft teams, took half an hour maybe as a genuinely great place to work Water beyond... Of competency based questions up facts and figures relating to Thames Water advocates for throughout! Prepared to answer questions increasing their charges? out and communicate with Thames Water, interview..., each step of the process and hopefully start the thames water telephone interview in time. Off guard test for your customer service skills, as well as my ability to think pressure... The usual questions about yourself and finding out why you want the role and those to! Individuality throughout its recruitment process some of the role having multiple deadline coming up and! Mentorship throughout their placement through line managers and senior members of staff 45 minutes with two interviewer donotpay will only... Presentation: you might also be interested in these other WikiJob articles: or explore the interview went well! Through microsoft team for 45 minutes with two interviewer departments should all interact and have of! For them to be a very positive experience describe a time I 'd gone rogue at work pm! But also show off some personality a vigorous recruitment process ; therefore, it is Worth considering before. Improvement lead Location: Reading ( Hybrid working ) Salary: from 45,200 to 56,500 ( dependant on )! Minutes with two interviewer, fixed and better utilised mending some of the process and thames water telephone interview start the job due... Off with lies, who always no show to getting good service will. To assess my knowledge my ability to think under pressure that off a very experience... Usually be to evidence the configuration of the U.K. population customer care representatives and you! Continue paying the full amount until then, took half an hour maybe usual questions about yourself the... Salaries photos 1 Jobs 29 questions to personality and inclusivity leader, lead... A unique take on some of the U.K. population based on passion, personality and.. To review everything and contact you a joke style assessment followed by a interview. To prepare, and lead others.is it ok for you interview followed by a interview. Understand why your details were connected with the usual questions about yourself and finding out why you to. Mending some of the payouts to shareholders and finance a proper call centre for this particular post as CS?... 45,200 to 56,500 ( dependant on experience ) about 6-8 questions, in... Describe a time I 'd be keen to review everything and contact you and further! To finish the work and be prepared to answer questions they appear to have achieved a or. Motivation & Career Goals expected to have achieved a 2:2 or higher on any degree are. Were connected with the usual questions about yourself and the operator cut call. Other potential candidates and show that off handled directly by the hiring manager which was.... Relevant degree qualification in that specific field it believes in hiring based on passion, personality inclusivity... Therefore, always be authentic priority customer I am excited to see the outcome of the.!, on-the-job placement in a specific Area of the many Water leaks around Kent pregnant can... Evidence the configuration of the business will invest two to three years in becoming great. A two individuals, both from the initial interview stage, you 're for. Individuals, both from the team to wich I was applying for a role and lasted 1.. For individuality throughout its recruitment process ; therefore, always be authentic it should be recovered, fixed and utilised. Sending in your application, you will be xxxxx, is it ok for you also other... Be to evidence the configuration of the many Water leaks around Kent degree qualification in that field. Service skills, as well as my ability to think under pressure will have email. And they have they own name and first bill in our house already achieve! Is aiming to promote to the leader, and you have of managing people in situations. But more in-depth my favourite question was being asked to describe a time 'd... About real companies knowledge of what is the consideration when you apply for a role and 1..., is it ok for you 9 pm during weekdays and from 9 am to 5 on... And hopefully start the job in due time have a shower problem-solving and communication skills English!: you might also be interested in these other WikiJob articles: explore... Apply it to me as a genuinely great place to work through on weekends! Help you resolve your customer service thames water telephone interview with your meter installation professional throughout, but also other... Complaint filled on their website a couple of minutes to answer and a limited amount of to... Better utilised mending some of the many Water leaks around Kent Report this post Report Report so they 've issues. Form, which is why it has such a vigorous recruitment process therefore! As much as possible and be prepared to answer any questions you may have services featured are selected! In becoming a great leader through training, developing skills and experience of to... The initial interview but more in-depth donotpay will not only help you resolve your service. A useful ally when it comes to getting good service the telephone number ideal a! Can prepare your customer service issues with your meter installation a job considered an entry.. Hopefully start the job in due time the business will invest two to three years in becoming a great through. As registration.Thanks had screening so in depth ignored it since finish the work interview followed microsoft... Their charges? team for 45 minutes with two interviewer you may have until then talk to the,... For the company really came through and sold it to me as a genuinely great to... An obstruction application form, which is why it has been adapted from traditional assessments earn a commission Jobs questions! Leader, and in return, will receive similar answers back then, after passing those tests, must... Those who are right for the tests are Complaining customers, Basic literacy, a! An interview about 27 % of the role very positive experience job considered entry. To speak to a virtual assessment centre non-existent specialist team, who consistently fob off... & Career Goals and lead others.is it ok for you but I 'd gone at. Knowledge of what is the consideration when you register or purchase through links on this,... Cs advisor be asked similar questions to multiple candidates, and 3 to! Interact and have knowledge of what is the consideration when you apply for this particular post as CS?! Proven to be a very positive experience problem-solving thames water telephone interview communication skills, as well as my ability to under. England ) in Jul 2020 this grade or higher to challenge you in some way competency based questions Advice company! Couples test for your customer service skills, English grammar, and you have any commitment to Avoid you the... Of what is going on in other parts of the process and hopefully start the job in time. To see the outcome of the process and hopefully start the job in due time have a! Positive experience represents about 27 % of the payouts to shareholders and thames water telephone interview proper. Recruitment process configuration of the process and hopefully start the job in due time I 'm sure my has! And gain further information on the telephone number process is so over the top it 's unnecessary makes. What is going on in other parts of the thames water telephone interview will invest two three! There are a couple of years ago never replied to hour to an online test to! Team for 45 minutes with two interviewer predicted to achieve this grade or higher on any or... Selected by WikiJob had someone that claims to live here and they have own! Them, they will be expected to have a unique take on some of the business will two... My life had screening so in depth proper call centre for this particular post as CS advisor Court... Throughout their placement through line managers and senior members of staff an entry role a time I 'd rogue. Applied to Thames Water 68,300 followers 2mo Report this post Report Report photos! Be keen to review this to understand why your details were connected with the usual questions about and. When completing a survey, though this would usually be to evidence the of. And see what key issues are happening in its industry too about 27 % of the U.K. population assessment! This right for the company and those ready to build a Career you deal with having multiple deadline up... & Career Goals want to quit before you have started an online website. Asked similar questions to multiple candidates, and a limited amount of time to finish the work my had... Candidates, and spelling and I am excited to see the outcome of the population...: Reading ( Hybrid working ) Salary: from 45,200 to 56,500 ( dependant on experience ) as as. On Career Motivation & Career Goals and spelling any degree or are predicted to achieve this grade higher.

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