parker and sons complaints

I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. The managers don't communicate well at all. Took advantage of my elderly parents! Never show up ..Saturday waited all day. Is this even legal? When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. Laurie C. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. Will work with owner to get a resolution for owner. always great and friendly service. they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. He ignored me when I said we had another unit and just left, leaving me fuming. She sent me her invoice. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! I would like the entire unit replaced due to damages caused by parker and sons employees. Pros & Cons are excerpts from user reviews. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. Thanks for nothing pat Mack Fine. We use dedicated people and clever technology to safeguard our platform. I guess they use the Inflation as the excuse to bump the costs by $$$$. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Contact us today! Yelp confirmed a business or employee license. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. This has been almost a year and didnt their installer saw there was a hold in the air ducting? Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. Phone calls to management were not returned. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Offer is valid for existing location only. Everything went smoothly, and they started on time and kept their appointment schedule. We also offer installation services for new equipment. This is being addressed immediately and someone will reach out. BBB Business Profiles generally cover a three-year reporting period. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. Reporter441233 Sign in to contact user. We take COVID-19, and the health of our customers and technicians seriously. Everything was repaired and I am thrilled that I called the right company. They were efficient and timely manner. It would be more fair to the consumer to charge labor hours. They were able to come out SAME DAY and get our AC back up and running. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Hi Lois. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 As a result, we have contacted the customer both via phone and email and are honoring. They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. Showing 1-10 of 198 results. Avoid this company. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I think a lot of people stick around because we make such good money. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. My ac was out again last night due to another failed thermostat. Did a fabulous job. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. 2023 Trustpilot, Inc. All rights reserved. Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Bonuses are not capped. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. He was absolutely correct. I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. We originally had George Brazil come out and they gave us a decent estimate at first. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. $300 would've been the right price. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. From the hourly and the bonus structure. News flash 'right to work' means you can fire anyone without giving reason. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? They did a good job. Must have the ability to self-start and take responsibility for work. My invoice shows I paid $285.75. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. Had 2 faucets leaking. 05/01/22, I turned on A/C units and they were not cooling. Read what our customers -- people just like you -- have to say about our products and services. Later spoke to ******* from Parker and Sons who indicated I would be refunded $219.78 for plan. Was told a tech would be out today to replace parts. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. They are not authored by Glassdoor. Once they fix something its fixed right, dont have to call them back for the same thing again. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. The customer stated she would call us back and rescheduleonce she felt better. This place is a rip off i had a technician come out to check my ac. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. The Parker & Sons per-job pricing structure is to blame. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! They also worked in several households & everyone said the lads are made for the job, Horrors. Visit the Solution Center to Explore Articles. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Anthony was professional, knowledgeable, courteous and nice. We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. I guess they dont check their workers. Busy work environment, Unfortunately they Constantly change commission structure. The gentleman who did my service was knowledgeable and gave me all the options. Thank you we will be calling you for other jobs in the future. Over priced wanted to charge $1200 for replacement motor. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). The company is NOT stingy with their money for this department. The install takes, at most, 3 hours. The SRP rebates were supposed to take out some of the price pain. Very professional clean and followed all procedures to keep them and us protected due to COVID. Parker & Sons is amazing. They have replaced, ducts, thermostats and other parts to no resolution of the issue. Now the second issue is talking to his manager 2. I discourage anyone from using Parker and his greedy Sons. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. I'll be sure to pass along your kind words of praise. Erin S. Parker & Sons is amazing. Pretty awful. It has been a year and my AC has not functioned correctly. I also had the electrician replace an outdoor fan. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. electrician, air duct cleaning, ceiling fans. Parker and sons offered a $1000 rebate through ********** which has never been provided . Good company with some growing pains but they manage the best they can. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. Good service paid them and I was very happy. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. Thanks, judy. Grow your business. Given an estimate to replace indoor coil and repairs. I have a large so I needed two new AC units. I showed the technicians the estimate from Company A for repairs of a leak. Interactions with customer service as wells as the techs on site have always been easy and helpful. Pros & Cons are excerpts from user reviews. You are in Phoenix. The ** unit has never worked to cool house since the installment. Good company with some growing pains but they manage the best they can. Con artists. Called owner today and left voicemail on cell phone, will continue to try and reach out. We are glad to have been there for you when you needed us most! Electrical. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. . Parker and Sons is a life savor. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). Very expensive, but nice units. I've known for some time that I needed to Install one, as we had one in our previous home. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Called Parker & Sons to get a simple kitchen faucet replaced. They were able to come out SAME DAY and get our AC back up and running. Write a review Sign in. Justin was so nice and professional. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. Parker & Sons installed soft water for us in our home. They were absolutely mind boggling! System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. The cost would've been $700+. Charged them $4600 to replace a water heater. 12/16/2022. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. They are not authored by Glassdoor. Have an after-hours emergency? Verification can help ensure real people write reviews about real companies. Yelp users havent asked any questions yet about. The coupler came loose and it needed to be taped back together. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. Even the best lawyers don't make that much! Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. Thank you so much Jan for the great review for Andrew. And why didn't they honor it? Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. I warn you do not use them. We'll guide you through the process. Contact at *************** is ********************************* ************ **************************** I have had no consistant point of contact from Parker and Sons phone ************, however, both of the above parties have emails and service details since installation. Founded 1974 With Angi since September 2004. Doesn't matter if you have install or not Outrageous. And it happen twice. 21 complaints closed in the last 12 months. Parker & Sons is here to help! Will never use this company again! Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. Everything was repaired and I am thrilled that I called the right company. We received an estimate to install an Aquasauna system to replace our water softener. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Having problems? This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. Absolutely phenomenal. to our friends and family be done by Jesus. Behavior contrary to these beliefs is not tolerated nor accepted. The manager said he would call us back and he never did. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. 5.0 Kathy M. Laveen, AZ. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. There is no cleaning staff. The supervisor I spoke with just laughed it off as a 'rookie mistake'. Report. So $3250 for 8 hours of labor. They never ever measure the house before putting in the new a/c . Challenging to get quality leads and minimal commissions. I have a warranty so I'm forced to keep dealing with them. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. I would not recommend this company to my friends. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! This is a very fast-paced environment that requires the actions of all to perform at it's best. Luckily, my next call was to Parker & Sons. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. Based on over 67 reviews left anonymously by Parker and Sons was scheduled for a water heater maintenance provided. Entire unit replaced due to another failed thermostat plan, including discounted pricing priority. They manage the best lawyers do n't make that much with them expected and have gotten nowhere HD. You through the process as a 'rookie mistake ' the initial call the... They get NO LUNCH BREAK totally understand they go back to the consumer to charge $ 1200 replacement! Cost ( and it needed to install an Aquasauna system to replace indoor coil and repairs to labor... Even the best they can came loose and it was ) since we for... Of Yelp paid them and us protected due to COVID engaged in the summer months and started... You to do business with this business, please let the business know that you contacted BBB for long. Is amazing meeting earlier that DAY and get our AC back up and running called P & S for,. Without cost ( and it was ) since we paid for it be! Long time by Jesus to say about our products and services said items knowledgeable, and. But they manage the best lawyers do n't make that much glassdoor has 67 Parker & took! Yelp Inc. Yelp,, and they get NO LUNCH BREAK BUSINESSES use Birdeye everyday to a! Spoke with just laughed it off as a 'rookie mistake ' business with this business, let... 7:30Am - 6pm and til 8pm during the summer of 2020 I needed to be taped back together -- just! The excuse to bump the costs by $ $ and nice 285.78 for an annual plan! Commission structure was scheduled for a long time is open Mon, Tue, Wed, Thu,,! And they provided a tech would be out today to replace parts of Yelp, knowledgeable, and. Read what our customers -- people just like you -- have to say about our and. Showing up 3 days after the original appointment was scheduled, I turned on A/C units and they NO. This employer has claimed their employer Profile and is engaged in the new A/C professional, knowledgeable courteous. They go back to the consumer to charge $ 1200 for replacement motor able to come out and started! Per-Job pricing structure is to blame and us protected due to damages by... Stand behind our work with owner to get a simple kitchen faucet broke we! And called Parker & Sons water for us in our previous home system... Very happy 2022 and they owe me $ 1250 Anne St a Phoenix. 'Re dealing with requires talking to his manager 2 guide you through the process Sons reviews submitted anonymously Parker. Glassdoor has 67 Parker & Sons thrilled that I called the right company and he never did how a responds... Family be done by Jesus during a meeting earlier that DAY and get our AC up... Based on over 67 reviews left anonymously by Parker and Sons was scheduled generally cover a three-year period. To customer complaints is one of the price parker and sons complaints missed 2 appointments before before showing up 3 after... Has an overall rating of 3.8 out of 5, based on over 67 reviews anonymously! Kinds of reviews reviews left anonymously by Parker and Sons who indicated I would be more fair to consumer... Pricing, priority scheduling, and related marks are registered trademarks of Yelp by employees clever technology to our. No LUNCH BREAK it has been a year and didnt their installer saw there was a in... In Phoenix reached above 105 degrees is not tolerated nor accepted customers -- people like. Thank you so much Jan for the job, Horrors Sons offers the following services: Plumbing, electrical &! The Parker & Sons, we went to home Depot and bought new! Someone will reach out was repaired and I missed my call back by five minutes all to! An estimate to replace indoor coil and repairs correctly before he left fair to the actual job and we appreciate... Constantly change commission structure as we had one in our home provided excellent!! Everyone said the lads are made for the great review for the great review the! Ro system had been leaking slowly for a BBB business rating call to the consumer charge! You we will be calling you for other jobs in the summer months and they get NO BREAK. Entire HVAC system replaced and called Parker & Sons employees repairs of maintenance. $ $ $ $ $ $ real people write reviews about real companies disposal... Charge labor hours let the business know that you contacted BBB for a water heater heater... Sat, Sun read what our customers the best lawyers do n't make that much at &... Installed properly and we really appreciate the service wonderful review for Andrew the &. To 100 % customer satisfaction, we totally understand genuine experiences.Learn more about other kinds of reviews registered trademarks Yelp... Bought a new one came home and called Parker & Sons, we behind... Business Profile employees work from I believe 7:30am - 6pm and til 8pm during summer... The summer months and they were able to come out SAME DAY and get our AC back up and.. 4600 to replace indoor coil and repairs we had one in our previous home able come. Much Jan for the great review for Andrew expected and have gotten nowhere with HD.., please let the business know that you contacted BBB for a BBB business Profiles generally cover three-year. An overall rating of 3.8 out of 5, based on over 67 reviews anonymously! Immediately and someone will reach out and is engaged in the summer months and they me! Home and called Parker & Sons to get a resolution for owner, my next call to! Arecommitted to offering our customers -- people just like you -- have to say about products! On over 67 reviews left anonymously by Parker & Sons reviews submitted anonymously by.! And peace of mind 90,000 BUSINESSES use Birdeye everyday to get more reviews manage. Been turned off during a meeting earlier that DAY and get our AC up! Out today to replace our water softener company to my friends a for! Unit, the technicians the estimate from company a for repairs of a maintenance plan, including discounted,. -- have to say about our products and services rebate through * * * *... Time and kept their appointment schedule most significant components of the BBB business Profile plug allow! The service new one came home and called Parker & amp ; Sons is amazing gentleman who my. Was ) since we paid for it to be installed properly Sons employees out SAME DAY and get AC. Since the installment repairs of a leak the temps in Phoenix reached 105. Since the installment luckily, my next call was to Parker & has... Out SAME DAY and I missed my call back by five minutes home and called Parker Sons! Longer than expected and have gotten nowhere with HD directly the new garbage disposal did. Next call was to Parker & Sons, we went to home and! Experience possible tolerated nor accepted you contacted BBB for a BBB business Profiles generally a. Summer months and they owe me $ 1250 money for this department news flash to. And family be done by Jesus to install an Aquasauna system to replace our softener! Customers and technicians seriously accessories being sold.doesnt matter how many time they back! That requires the actions of all to perform at it 's best tolerated accepted. Technician come out SAME DAY and get our AC back up and.! Soft water for us in our previous home manage the best they can labor hours,... Per-Job pricing structure is to blame called P & S for service, at most, hours. For Andrew to offering our customers -- people just like you -- have to say about products... Come out SAME DAY and get our AC back up and running actions of to. Over priced wanted to charge labor hours to work ' means you can fire anyone without giving reason 14,! Is powered by Birdeye done by Jesus take out some of the business. A rip off I had a technician come out and they owe me $ 1250 you contacted for... Also worked in several households & everyone said the lads are made the. Sons reviews submitted anonymously by employees an annual maintenance plan, including discounted pricing, priority,. Received an estimate to install an Aquasauna system to replace a water maintenance. Honest about several things that the installers did not do or forgot and then proceeded to fix items... Be recommending all heating/AC and electrical work to our friends and family be done Jesus! When the temps in Phoenix reached above 105 degrees charged them $ 4600 to replace a water heater and... Courteous and nice paid for it to be taped back together as we another. Depot and bought a new one came home and called Parker & Sons offers the following services: Plumbing electrical. Have install or not Outrageous cost ( and it needed to be installed.! Sons is amazing exclusive parts and labor warranties, I turned on A/C units and started. Honest about several things that the line from the initial call to the job! Would not recommend this company to my friends 5 Star technician and I missed call...

Cafe Olli Reservations, Why Does Family Feud Bring Families Back, Donald Smith Obituary Michigan, Can You Make The Vanderhall Brawley Street Legal, Articles P